Monthly Archives: September 2026

Break-Fix vs OEM Warranty: When Out-of-Warranty Support Makes Sense

Break-fix has a reputation as the budget option — what you fall back on when the OEM contract lapses. That framing is wrong, and it costs organisations money on estates that are working perfectly well. What an OEM warranty actually buys A manufacturer support contract covers that manufacturer’s equipment, to that manufacturer’s terms, for a…

Smart Hands vs Remote Hands: What Colocation Support Actually Includes

If you run infrastructure in a colocation facility you do not staff, you will have been offered “remote hands” and “smart hands” — often as though they were the same product. They are not, and the difference shows up precisely when you need it most. Remote hands: prescribed actions only Remote hands is the facility’s…