Smart Hands support with smart minds — SYSMETICS Micro-Consulting provides remote and onsite IT consultation for the tasks that need expertise but not a full project engagement.
What micro-consulting is for
- A configuration change that needs someone who has done it before
- A second opinion on a design or migration approach
- Short technical tasks where sending your own engineer is impractical
- Onsite hands guided remotely by your architects
- Troubleshooting that has exceeded internal capacity
Smart hands, not just hands
Conventional smart-hands services provide physical presence and follow instructions literally. That works when the instructions are complete, and fails when the site reality differs from the runbook. Our engineers are qualified to recognise when something does not match expectation and to escalate before acting, rather than executing a step that makes the situation worse.
Remote and onsite
Many tasks are resolved remotely. Where physical presence is required, we dispatch an engineer to the site. Coverage spans 120+ countries and operates 24x7x365.
Our response performance
Measured across engineer dispatch requests handled over the last 12 months:
- Under 15 minutes — median first response to a dispatch request
- 90% of dispatch requests answered within one hour
These are first-response figures drawn from our own dispatch records, not estimates.
Discuss a micro-consulting requirement — describe the task and the location.
