SYSMETICS is a provider of cost-effective IT services that help small and medium-sized businesses, mid-market firms and enterprise-scale organisations improve their digital operations and run more efficiently. We deliver managed and professional IT services through a network of engineers spanning 120+ countries, operating 24x7x365.
Our mission
To deliver IT services and support globally — high-quality, secure and customised — through expert engineers and efficient management. We are dedicated to superior customer satisfaction, to enhancing digital experiences, and to building lasting partnerships with our clients.
Our vision
To lead the global IT outsourcing industry, driving innovation and excellence in digital experiences across sectors — pioneering seamless, efficient and transformative solutions that empower businesses worldwide to achieve their strategic objectives and sustainable growth.
What we do
Our work divides into two categories. Managed IT Services are ongoing support and management of IT infrastructure and operations, typically under a subscription: Data Centre Support, Desktop Support and Break-Fix.
Professional IT Services are project-based or consultancy engagements addressing specific challenges or implementing new systems: Roll Out, Resident Engineers (FTEs), IMAC, Micro-Consulting and Warehousing.
Global coverage
Coverage is the reason clients come to us. Our engineer network is dynamic and expanding, which lets us match the right person to a job rather than sending whoever is nearest. A dedicated recruitment team hires engineers globally on freelance contracts, so we cover major business hubs across 120+ countries — and reach sites well outside them.
We work to keep downtime as short as possible and provide real-time updates so clients can run an efficient operations cycle.
Our values
- Innovation — embracing new technologies and creative solutions to drive progress.
- Customer-centricity — prioritising customer needs and delivering exceptional service.
- Integrity — acting with honesty, transparency and ethical behaviour in all dealings.
- Collaboration — working together as a team to achieve common goals and solve complex problems.
- Excellence — striving for the highest quality in services and performance.
- Adaptability — staying flexible and responsive to change in a rapidly evolving industry.
- Diversity and inclusion — valuing and respecting diverse perspectives, backgrounds and experiences.
- Accountability — taking ownership of actions, responsibilities and outcomes.
Our team and culture
Our team is made up of skilled engineers with substantial experience across IT infrastructure. We understand how critical that infrastructure is to your business, which is why we operate 24x7x365 — whichever timezone raises a ticket, there is a team on shift to receive it.
We do not position ourselves as simply a supplier. Our approach is collaborative: we work to understand your business objectives and then build the delivery around them, with the aim of long-term relationships rather than transactional engagements.
How we are organised
SYSMETICS is structured into dedicated functions so that responsibility is clear at every stage of an engagement. Alongside the executive team — covering technology, operations, security, finance, people and marketing — we maintain separate Operations, Delivery, Pre-Sales, Partner Management, Procurement and HR functions.
We also run a customised ERP platform that supports large-scale, widely distributed service delivery — the coordination layer that keeps multi-site programmes consistent.
Accreditations and vendor coverage
SYSMETICS is an accredited reseller across the major enterprise hardware and software vendors. That accreditation matters operationally as well as commercially: it means our engineers work to each manufacturer’s supported procedures, and that equipment we supply, install and maintain stays within its warranty and support terms.
We hold accredited reseller status with:
- Microsoft
- Dell Technologies
- Hewlett Packard Enterprise (HPE)
- Cisco Systems
- IBM
- Intel
- Lenovo
- Oracle
- Huawei Technologies
- VMware
Most estates are mixed, and holding separate arrangements per manufacturer means separate contracts, escalation paths and renewal dates. Our multi-vendor coverage means a single engagement spans the estate rather than one brand within it — which is the practical reason clients consolidate break-fix and data centre support with us.
Industries we serve
- Technology and software development
- Healthcare
- Construction and engineering
- Finance and banking
- Education
- Retail
- Manufacturing
- Managed IT services for small and medium-sized businesses
Work with us
We work alongside VARs, manufacturers and managed service providers, delivering fully white-labelled services as well as working directly with end clients.
Get in touch to discuss coverage, scope and timelines — or see our full range of services.
